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Compaint on operation of DM store

Veracohr	Date: December 10, 2004 @ 8:11 PM The new store has been up for a little while now. I sent some CDs to be listed on the DMusic store when the old one was still in operation. I never saw my CD added to the list on the old store, so I figured it would be there when the new one came into being. While the new store was being developed, a URL was posted for subscribers to be able to check out the progress of the new design. My CD was listed on that one, albeit incorrectly (artist and album names were messed up). But the new store that is currently up and running doesn't have my CD. It doesn't look like that "work in progress" one either. I was told that Ireznik ran the store, so I sent her a note asking if the problem could be fixed, but she hasn't been online for 3 weeks! How can you have someone run a store if they're not going to check in for 3 weeks? I would at least like my damned CDs back, if it's never going to get listed!
furiousBall	Date: December 14, 2004 @ 1:09 PM I have waited a full week since I first notified DM to post something, but I'm fed up so here goes... A person ordered my CD back in November, it hasn't arrived. I notified DM about that last week. I just sent another email to the owner and person in charge of the store. I haven't even gotten a response yet. Are you out of my CDs? Was there information from the order that was missing? Please send the CD guys, this is extremely unprofessional and this is the kind of thing that we independent artists are supposed to be good at. Giving music fans what they want. Poor customer service like this can be tantmount to what turns fans off from indy music. We have to be professional just like major artists in that we can at least send a CD after we've received payment. If you can't manage the store - you need to close this store down. I went through the identical experience that Vera is describing above when I set my store up. I had to resend my information about eleventy million times before it even appeared incorrectly. I still love the DM community, but service like this makes me the artist look stupid and it makes DM look shoddy as well.
Veracohr	Date: December 28, 2004 @ 12:59 AM Any administrative input on this?
Woof	Date: December 28, 2004 @ 2:35 AM I sure hope so... I'm planning to go this route for distribution in another week or so...
leflaw	Date: December 28, 2004 @ 7:31 AM I have relieved lreznik of store rersponsibilities , and am interviewing others. In the meantime, any takers should contact me, and I will personally take care of verachor and furious ball. We have subcontracted a new webdesign company to help design the download section, also.
Veracohr	Date: December 28, 2004 @ 2:48 PM Thanks Leflaw!
furiousBall	Date: January 12, 2005 @ 1:23 PM My customer still has not received her CD - WHAT'S UP!!!!! THIS IS FUCKING EMBARASSING!!!!!!!
lreznik	Date: January 12, 2005 @ 9:41 PM furious - We never charged her credit card because of the fact that it was declined for an 11.95 charge. We cancelled the order on the 3rd of November, 2004 - letting the customer know of the declined card. It is easier for us to find information on orders that were processed than orders that were declined therefore I apologize for any inconvience not letting you know about it before.
furiousBall	Date: January 13, 2005 @ 8:19 AM Thank you for a response, I have contacted the customer to make sure they were not charged (they are indicated that they were in earlier emails). I will update when I get a response.
leflaw	Date: January 13, 2005 @ 3:18 PM I assume this is satisfactory at this point.
furiousBall	Date: January 13, 2005 @ 4:35 PM This is satisfactory if questions from customers and artists will be given some sort of higher priority. Over two months is just too long. Honestly, I'd like my cds and whatever money is owed to me to be sent and have my CD removed from the store.

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