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Forums > Help: Complaints

Subscribing...

moam	Date: March 7, 2008 @ 6:31 AM ...is a bitch. Why can't it be easy like 90% of other sites? You pay your sum of money and you're subscribed. But with here, I paid my money, remembered a couple days later that its DM...not a typical, normal, easy-to-understand music site, had to have someone else send a link to me showing how to activate your subscription, then when I actually click the link to go to where I can supposedly activate my subscription, the link doesn't even work! Seriously, most of the people on this site are pretty awesome, which is sad to say the ONLY reason I stay here. What does this site have that other sites DON'T have?? Honestly? DM has become more of a bear to deal with than an entertaining music site now. Too bad I'm too attached to this place to just...stop logging in. I'm just irritated with it all...urg. I want to fucking subscribe so that I can re upload all my music
moam	Date: March 7, 2008 @ 6:32 AM http://help.dmusic.com/faq/view/95/ This is the link that apparently explains how to subscribe...but when I click the link that it TELLS me to click, it just fucking errors up
Distilled1	Date: March 7, 2008 @ 6:46 AM did you post a help desk ticket? when I subscribed it was automatic I thought maybe someone was on it and set me as one
moam	Date: March 7, 2008 @ 6:50 AM gonna do that now...
moam	Date: March 8, 2008 @ 9:25 AM I love how I can't re upload any of my music until I get my damn "activation code" that I already paid for out of my empty pockets because a dumb fuckin dmusic cart link won't open. Way to go Dmusic Urrrgh...I'm very crabby right now.
evansorchid	Date: March 8, 2008 @ 11:27 AM Ha, yeah Moam, I noticed that about a month ago. If you go to the subscription tab and try to go through the motions of subscribing, it won't even go to the shopping cart. So you know there are still major issues with this site, if the means for it to make money through users and/or subscribers is messed up.
ShadowMom	Date: March 8, 2008 @ 3:09 PM Okay, short of doing it myself, which I can't-- I've forwarded your ticket and included the fact that EvansOrchid tried to subscribe, too. Next time I send a torpedo... Sorry, guys, we're trying to get this fixed for you!
evansorchid	Date: March 8, 2008 @ 3:57 PM Good God, Mom. Don't tell folks that I tried to subscribe in the middle of this mess. Folks might think I'm a moron or something.
Israfel	Date: March 8, 2008 @ 4:06 PM Okay, I REALLY don't want to add to the complaints but I'm going to and I know that no one here can do anything about this until the rest of the issues are fixed BUT... I WAS a subscriber. I stayed here through it all...and for the last three months was plodding along on a broken site where my music wouldn't stream and I couldn't upload and, somedays, I couldn't even get on the site. Well, guess what, something works! The thing that automatically stops your subscription when it runs out. w00t! Only thing is - why? I paid for full service and got less than expected and now I will have to pay again...for what? Surely, those last three months cant be considered to be what I signed up to get? So, yeah...no reason to re-up my subscription since obvously the link to activate new subscriptions doesn't work and, frankly, I'm a little miffed that I was unsubscribed after hanging in here all this time with a site that hasn't been able to deliver the goods. So I'll have to think on this one.
moam	Date: March 8, 2008 @ 4:10 PM You don't have to think about anything Just simply don't pay for NOTHING Instead, expect SOMETHING for your money that you wasted here. Like maybe another month or two extension? For all the time wasted here? Honestly I do feel fucking stupid for resubscribing but I guess I got excited to upload my old "Eagan Kid" bullshit one night and I can't really upload until I am a subscriber cause I have absolutely no room I can't even FIX my fucking music library until I am a subscriber again because I have no god damn room
Israfel	Date: March 8, 2008 @ 4:11 PM We are trapped in the vortex! Ahhhhhhhhhhhhhhh!!!!!!!!!!!
moam	Date: March 8, 2008 @ 4:14 PM
Israfel	Date: March 8, 2008 @ 4:14 PM
Distilled1	Date: March 8, 2008 @ 4:15 PM this really sucks guys ... if anyone wants space I can make space on 38eleven and name the folders your name and get stuff up for you... I can say it is known and things are gona change hang in there with us
moam	Date: March 8, 2008 @ 4:21 PM Hey no sweat distilled1, i appreciate the offer Honestly, its not about hosting space cause I have plenty of it. I just need to reupload tracks cause none of my new ones stream on here. It's just frustrating. Of course I'll be hanging in here, as much as I bitch about it, and all you know that I LOVE to bitch but DM will always be my home cause it's always interesting, even when shit is going down the (as Israfel termed it) vortex DM is like my unhealthy addiction. I'm sure SOMEDAY it will be atleast functional, but SOMEDAY sounds too far away I thought atleast the fucking subscriber section would work
Israfel	Date: March 8, 2008 @ 4:23 PM It does Moam...but only to unsubscribe you!
Distilled1	Date: March 8, 2008 @ 5:53 PM thats so damn sad^ really makes me want to
ShadowMom	Date: March 8, 2008 @ 6:04 PM Okay, I notified everybody I can think of. God was busy, he put me on hold. But I'm working on it. Really. Now stop throwing rocks at me. I understand your frustration, and I'm doing what I can for you guys, because you are the very fabric of DMusic, you are what makes it magical, although sometimes my magic wand just doesn't work the way it should.
Israfel	Date: March 8, 2008 @ 6:05 PM Lady! We know it's not you or even anything you can do about it! Who threw the rock? Lemme at 'em!!!
ChillinBuzz	Date: March 8, 2008 @ 6:55 PM God doesn't exist. Unless you're a nut. I didn't throw the rock. Moam, STFU you putrid goat ballsack licker. Subscription system has always sucked, since it was never designed to be automated. If DMusic is a fabric, you can find plenty of it in the bargain bins of department stores, next to second-hand furniture. Moam, did I tell you to STFU, you rancid pork belly jism collecter? My magic wand stopped working properly, they told me it was old age... None of the above was serious. Apart from comments about that n00b humper called MOAN. Er... Moam.
Israfel	Date: March 8, 2008 @ 6:57 PM Tell us how you really feel, Buzz!
ChillinBuzz	Date: March 8, 2008 @ 6:58 PM On 8th Mar 2008, Israfel said: Tell us how you really feel, Buzz! Well, I take my hands and...
Israfel	Date: March 8, 2008 @ 6:59 PM OFF TOPIC! I call OFF TOPIC on you!
ChillinBuzz	Date: March 8, 2008 @ 7:01 PM Well, since I've done it... Where's Zed to back me up now?
zedsalt	Date: March 9, 2008 @ 3:56 AM Let's see...you got the gossamer-thin connections to other posts, blurring the on-topic/off-topic line...I don't see how I could help. You appear to be doing just fine.
digisphere	Date: March 9, 2008 @ 11:02 AM What happened? I've been on DMusic for over two years without paying for any subscription. I had about ten songs being hosted and all was fine. Then, I check my page one day and fine that all my music is missing! What the hell? I am presuming that DMusic is subscription only now? The problem is, I never got the memo-- if there was one. It seems rather rude to dump one of your artist's music entirely without any notice or consideration. Additionally then, why would I even consider subscribing if they cannot give me the courtesy to inform me about anything. I think it's lame and I will be erasing my profile because of it. Sorry to leave you all! -Mike from DIGISPHERE
Distilled1	Date: March 9, 2008 @ 11:38 AM Mike read all the info before you make an ASS U and ME assume...
jack	Date: March 9, 2008 @ 3:16 PM The subscription system is crap. I don't even know why it works (or doesn't!) like it does. I think I know why the activation is broken though, I'll hopefully be fixing it tomorrow along with a bunch of other stuff.
ChillinBuzz	Date: March 9, 2008 @ 8:42 PM no Zed, i cannot possibly compete with The Master
moam	Date: March 15, 2008 @ 7:43 AM ...so is subscribing working now?
Israfel	Date: March 24, 2008 @ 4:16 PM No...cause I just got all excited about the subscription sale and renewed mine and can't get a code! So, no, its not working.
Israfel	Date: March 24, 2008 @ 5:05 PM But! I noted Tracy and she took care of it. Thanks Tracy!
moam	Date: March 25, 2008 @ 3:40 AM So am I going to be able to use the 4 month subscription that I already paid for? Or was that already "refunded" even though I got no evidence that it came back into my bank account? I just browsed through my bank record and I never did get a refund. I'm currently working on trying to log in to the damn cart thing.
ShadowMom	Date: March 25, 2008 @ 3:41 AM [#95] How do I activate my subscription?
ShadowMom	Date: March 25, 2008 @ 3:42 AM Read it again, and note Tracy. She's working very hard on this today!
moam	Date: March 25, 2008 @ 3:44 AM Yeah, I already read it, and my problem is how I can't seem to log in to read my receipt. But I'll note Tracy.
Distilled1	Date: March 25, 2008 @ 3:56 AM I can't log in to the cart either at the store and I used the same stuff as here
Israfel	Date: March 25, 2008 @ 3:58 AM If you read the link Shadowmom posted...the DM cart is temporarily disabled because it was not working. If you are subscribing send a note to Tracy and she will activate your account.
moam	Date: March 25, 2008 @ 4:00 AM already done
ShadowMom	Date: March 25, 2008 @ 3:17 PM And ... see? It worked!
moam	Date: March 25, 2008 @ 4:52 PM YAY
hate9wicket	Date: March 25, 2008 @ 5:04 PM Paypal hates me, I can't update my account cuz I moved, changed phone numbers... they are pretty much saying " We're not sure you are you, please go fuck off" I'm thinking of mailing a check, DMusic might get my money faster than Paypal is at sending me a confirmation letter via USPS...
Distilled1	Date: March 25, 2008 @ 5:10 PM yep thats true I hate paypal one change and your screwed ...have your stuff Fished and they laugh..
ChillinBuzz	Date: March 25, 2008 @ 6:28 PM yep. PayPal are about as trustworthy as... well, that man in that big white house who i can't mention because Gene will get upset. PayPal suck. Between them and eBay i had money removed from my account for some "anonymous" item and they won't reply to my enquiries concerning the destination of said money. Cunts.