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Is this going to take legal action?

ajpresentsky	Date: April 6, 2008 @ 11:44 PM Despite several requests to have my account removed completely it's still there. Money is still being taken from my PayPal account despite assurances that this would not be the case. Emails asking for clarification of this go unanswered. The help desk submit function fails so this is the only way I can communicate. Is this going to get sorted? Are you going to refund my money? Are you finally going to remove my details completely for the system or do I have to resort to legal action?
TheDarkness	Date: April 6, 2008 @ 11:52 PM Artist accounts get deleted. User accounts don't disappear. They just remain on the server. Can't you edit/delete transactions by accessing your PayPal account?
Distilled1	Date: April 7, 2008 @ 4:08 AM your best off killing your pay pal details so that theres no $ to take. user pages never go away read the TOS and the help desk does work.
leedsquietman	Date: April 7, 2008 @ 2:16 PM you can cancel the recurring payment through your paypal account, cutting it off at the source, like a pre-authorized visa payment, call your visa company and it stops. This worked for me in January through paypal.
ChillinBuzz	Date: April 7, 2008 @ 2:18 PM You definitely should get your money back... But as a user you are destined to remain forever. The latter comment is discussed in the TOS I think.
leedsquietman	Date: April 7, 2008 @ 4:01 PM Ironically, I am just starting to feel that I might be willing to sign up again for subs (my current sub runs until the end of the month, but I cut off Paypal to it in late January, but not in time for the 3 months from Jan-Apr to be stopped, so I am still a sub in title at least for now), in spite of lots of unresolved issues, we do seem slowly to be creeping back to normality and the new servers are definately quicker for uploading. I guess I'm just too much of a sucka for this place ...
GeneHilbert	Date: April 7, 2008 @ 5:30 PM Ha! Ha!...... Sucka... LOL
leflaw	Date: April 7, 2008 @ 8:34 PM Lets try the legal action route. "Your honor - these people refused to refund money to me after I refused to terminate my own subscription in my own paypal account, which only I have the password to." Can we go to a court where we can get legal fees refunded?
Rodrica	Date: April 7, 2008 @ 9:58 PM Guys...just a couple of suggestions... It's clear that many ppl have problems with paypal. DM offers payment direct by credit card - this may be a simpler and more controllable option. Also, I believe there is confusion as the details given here http://www.dmusic.com/subscribe/ give the impression that DM will manually cancel paypal agreements. Perhaps the wording should be changed to make it clear that the onus is on the subscriber to terminate their paypal payments.
leflaw	Date: April 8, 2008 @ 1:43 AM Ok!
Distilled1	Date: April 8, 2008 @ 1:49 AM but first tep is "To cancel your subscription, you'll need to do so through paypal or tell us and we'll do it manually. " step is
ChillinBuzz	Date: April 8, 2008 @ 7:58 AM Ah but he did say he was assured no more money would be removed... So where then does the blame lie?
Tattoomom	Date: April 8, 2008 @ 9:25 AM On 7th Apr 2008, leflaw said: Lets try the legal action route.
Tattoomom	Date: April 8, 2008 @ 9:28 AM I'm with leflaw!! Now who besides me is glad he's on OUR team?!
Distilled1	Date: April 8, 2008 @ 10:56 AM who assured him? and not that we need to see it but those e-mails should goto his help desk tix yeah? and yep I'm glad he's on OUR team! I'm with him too! I would have canceled my own re occurring payment just like with any other service or bill, if I don't its on me still ... if you want to go the law route
leflaw	Date: April 9, 2008 @ 9:19 AM Hey ... its a lot easier to terminate then AOL
Distilled1	Date: April 9, 2008 @ 11:15 AM ^
ChillinBuzz	Date: April 9, 2008 @ 12:09 PM Oh god, please don't compare us to AOHell!
Distilled1	Date: April 9, 2008 @ 1:43 PM I think its we are not like them and better easier maybe...
zedsalt	Date: April 10, 2008 @ 3:51 AM Oh, we can set the bar a little higher than that, can't we? I mean, I kind of assume DM was able to satisfy this gent's more reasonable wishes (that his content isn't here anymore...just empty user and artist accounts...and that he's getting back whatever he paid after leaving). "Easier to terminate than AOL"? I would hope so!
FraDonaghy	Date: April 10, 2008 @ 4:29 AM Why is it that user accounts can't be deleted? Other sites are only too happy to get rid of you if you no longer wish to be active. In the interests of customer service perhaps Tony's username and password could be changed so that essentially the account is no longer his? Seems that (aside from financial restitution) all he wants is the option to disappear.
GeneHilbert	Date: April 10, 2008 @ 5:06 AM I never knew he existed......
leflaw	Date: April 10, 2008 @ 11:21 AM he doesn't anymore. I changed the names to ajpresentsky and I suspended his account.
BOWILLIE	Date: April 10, 2008 @ 1:21 PM aha
ChillinBuzz	Date: April 10, 2008 @ 2:14 PM You're going to upset Kingo...
ChillinBuzz	Date: April 10, 2008 @ 2:14 PM You know, the last time I remember anyone getting their account removed was Dee... If anyone can remember THAT far back
BOWILLIE	Date: April 10, 2008 @ 2:18 PM decides to be better behaved in the future
leflaw	Date: April 10, 2008 @ 3:36 PM how is dee?
ChillinBuzz	Date: April 11, 2008 @ 5:26 PM I haven't heard a thing from her since 2005 I think.
Cryxan	Date: April 11, 2008 @ 8:42 PM Me neither. It's definitely been a while. I really wouldn't mind if she dropped by again.
Cryxan	Date: April 11, 2008 @ 11:26 PM Fra, user accounts can't be deleted because everything is so interconnected. Technically, yes you can go into the DM database and delete a user. But then all posts that user has made disappear, which distorts threads and other places where that user posted. We've done this a time or two before and it was just a big mess. Really, changing the user's name and pw is the best way to go about removing them. Except that their old posts will remain, but that's for the good of the site.
FraDonaghy	Date: April 12, 2008 @ 2:27 AM Now it all makes sense. Thanks Cryxan.
kingo	Date: August 14, 2008 @ 8:07 AM *