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When reporting bugs via the help desk

Distilled1	Date: March 5, 2008 @ 5:14 AM just something that I think will help Jack and the rest. Useful bug reports are ones that get bugs fixed. A useful bug report normally has two qualities: 1. Reproducible. If an coder can't see it or conclusively prove that it exists, the coder will probably mark it as resolved, or not reproducible, and move on to the next bug. Every detail you can provide helps. 2. Specific. The quicker the coder can isolate the issue to a specific problem, the more likely it'll be expediently fixed. (If a programmer or tester has to decipher a bug, they spend more time cursing the submitter than fixing or testing the problem.) Let's say that you receive a mp3 file not supported notice at upload. And want to write up a bug report: BAD: "My mp3 is uploading but it’s saying it’s not supported. My computer uses Windows. I think that this is a really bad problem and you should fix it now. By the way, your icons really suck. Nobody will use dmusic.com if you keep those ugly icons. Oh, and my grandmother's home page doesn't look right, either, it's all messed up. Good luck." GOOD: "I receive a “file not supported” notice each time when I Upload my mp3s, using the 10.28.99 build on a Win NT 4.0 (Service Pack 5) system. I also rebooted into Linux, and reproduced this problem using the 10.28.99 Linux build. The page that opens shows me in red only mp3 ….etc… on the top of the page in my browser I see in white letters mime type/oct.stream (or what you see) Platform: On which hardware platform did you find this bug? (e.g. Macintosh,PC,Comadore 64, cell phone .) Otherwise, select the platform(s) that you found the bug on. OS: On which Operating System (OS) did you find this bug? (e.g. Linux, Windows NT, Mac OS 8.5., XP, Vista, OS X) How important is the bug? Severity: How damaging is the bug? is this a showstopper (mp3 upload would be as well as stream not working.) Or is it something that is just there (an SQL error on opening file manager, but file manager works as it should.) or an intermediate issue, (a link not working from certain pages only) What else can you tell the coder about the bug? URL: On what URL did you discover this bug? If you encountered the bug on a particular URL, please provide it (or, them) here. i.e. (http://files.dmusic.com/file_manager/index.php?sec=default&subsec=stats&fileid=170695) causes 11 sql errors from this url(http://files.dmusic.com/file_manager/) Summary: How would you describe the bug, in approximately 60 or fewer characters? A good summary should quickly and uniquely identify a bug report. Otherwise, developers cannot meaningfully query by bug summary, and will often fail to pay attention to your bug report when reviewing a 10 page bug list. A summary of:"http://files.dmusic.com/file_manager/, causes sql errors, on XP SP2, Mozilla/5.0 Firefox/2.0.0.12" is a useful title. "This Sucks!" or "upload problem" would be examples of a bad title. Description: What else can you tell the coder about this bug? Please provide as detailed of a problem diagnosis in this field as possible. Steps to Reproduce: The minimal set of steps necessary to trigger the bug. Include any special setup steps. 1) View any web page. (I used the home page, http://dmusic.com) 2) click on music tab. (page goes back to the main home page dmusic.com.) Actual Results: What the application did after performing the above steps. Stays on http://dmusic.com Expected Results: What the application should have done, were the bug not present. The window should open at http://music.dmusic.com/) Build Date & Platform: Date and platform of the build that you first encountered the bug in. 11/25/04 build on Mac OS (Checked Viewer & Apprunner) Additional Builds and Platforms: Whether or not the bug takes place on other platforms or browsers. - Occurs On IE6 (12/08/06 build on Windows NT 4.0) - Doesn't Occur On Mozilla/5.0 Firefox/2.0.0.12 (2/12/08 build on Red Hat Linux) Internet Explorer 7.0 (RTM build on Windows XP home SP2) Additional Information: Any other debugging information. • Any and all error outputs • Screen shots are a huge plus! • Repro steps - be very specific; your bug may be affected by where you're on dmusic(user page? main page? Edit page?), whose user account you're using and what were you doing.
Distilled1	Date: March 5, 2008 @ 7:21 AM BROWSER and VERSION - Occurs On IE6 (12/08/06 build on Windows NT 4.0) - Doesn't Occur On Mozilla/5.0 Firefox/2.0.0.12 (2/12/08 build on Red Hat Linux) Internet Explorer 7.0 (RTM build on Windows XP home SP2)
Cryxan	Date: March 5, 2008 @ 8:37 AM Dude you rock

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